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You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.


What kinds of payment methods do you accept?

We accept the following forms of payment:VisaMasterDiscoverAmerican ExpressPaypal

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. 

I cannot find the answers to my questions, how do I reach customer service? 

You can fill out a form to contact customer service.  

Order Status

How do I check on the status of my order?

Confirmations are sent via email within 30 minutes when 

~Your order has been received or 

~Your shipment has been processed, based on the valid email address provided to us.

Why was my order cancelled?

~Helen Helene  was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. 

~If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. 

~If you still need assistance, please contact us.


What kinds of shipping options do you offer?

Helen Helene  offers standard delivery, express delivery, next day delivery, and drop off shipping (coming soon Chicagoland area ONLY) for US domestic orders.

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